Delete account
You can delete your KBK account whenever you want, even without the app installed.
How to delete your account
In the app
Go to Profile, then Personal, and choose Delete account. The account is deleted immediately.
Without the app
Email kbk@kristiansundbk.no with the subject "Delete account", from the email address the account is registered to. The button below fills in the email for you.
Opens your email app with a ready-made message to kbk@kristiansundbk.no.
What is deleted
- Your account: name, email address, password, date of birth, phone number and profile picture.
- Points, predictions, level and redemptions in Ugle Arenaen.
- Your player of the match votes and the news you liked.
- Push token and notification settings.
- Benefits you have activated.
- Tickets you have given away, and the cache of your tickets.
- Your conversations with Ugla and your access to the partner portal.
What we keep
- Tickets and season cards you bought from TicketCo. Deleting the app account does not delete your tickets; they still exist there.
- Tickets others have given you, with your email address, for as long as the account of the person who gave the ticket exists.
- If you have worked in the partner portal, your name may stay in its log as the person who made a change. The log is deleted together with the sponsor.
- Giveaway winners are kept for one year so we can document that the prize was delivered.
- Anonymised numbers, such as how many people voted in a match.
What happens next
Deletion from the app happens immediately. Email requests are handled within 30 days, and you get a confirmation when it is done.
The account is the same in the app and the partner portal, so deletion covers both.
Deletion cannot be undone. If you want to use the app again later, you create a new account.
More about how we handle your data is in our Privacy.