Help
Need help with the KBK app? Here are the answers to the most common questions, and how to reach us.
Contact us
Email kbk@kristiansundbk.no. We normally reply within two working days. Tell us which phone you use and what happened, and we can help faster.
Common questions
I cannot sign in
Check that you are using the same email address you created the account with. Tap "Forgot password" on the sign-in screen to get a reset link, and check your spam folder if it does not arrive. If that does not help, email kbk@kristiansundbk.no from the address the account is registered to and we will get you in.
My tickets are not showing
Tickets and season cards come from the ticketing system and are linked to your email address. If you bought the ticket with a different address, it will not show in the app. Send us the order number and we will link it to your account.
The QR code will not scan
Tap the ticket to show the QR code full screen, turn the brightness up and hold the phone still. It is a good idea to take a screenshot of the code at home, in case the signal at the stadium is poor.
I do not get notifications
Go to Profile and Notifications in the app and check that notifications are on. Also check your phone settings: the KBK app must be allowed to send notifications.
My Ugle Arenaen points are wrong
Points can take a little while to update. If they are still wrong after a day, email us with what you expected and when.
How do I delete my account?
You can delete the account from Profile in the app, or without the app on the Delete account page.
Which phones are supported?
The app is available for iPhone and Android. The App Store and Google Play show which version your phone needs.